HORECACCESS – Specialised training for summer workers to provide accessible and reliable services to customers with disabilities and disadvantages in HORECA sector
Website: www.horecaccess.eu
Funded by: Erasmus+ programme of the EU Commission
Measure: Strategic partnership for development of innovation in vocational education & training
2018-1-BG01-KA202-047904
Start date: 01 November 2018
Duration: 24 months
Partnership
- Sofia University “St. Kliment Ohridski”, Sofia, Bulgaria (project coordinator)
- Belgrade Open School, Belgrade, Serbia
- EUFORA CHIOS ENVIRONMENTAL STUDIES AND SERVICES, Vouno Chios, Greece
- Ecology KM Ltd., Brestovitsa, Bulgaria
- Horeca Partners, Antwerp, Belgium
Aims and objectives
- During the summer period there are many youth (aged between 15-18) that are seeking for a part-time or full-time job during the vacation period – in Bulgaria the unemployed youth aged 15-24 decreases with 55% in the period May-September 2017 (source: National Statistical Institute, Bulgaria). The employers are eager to employ them because they are without official qualification and could pay less amount for a salary. In the most cases those youths did not participate in any preliminary in-house trainings at the HORECA entities due to lack of time and lack of resources for training staff at those micro enterprises.
- Therefore we aim to improve:
- Knowledge about the barriers that different types of disadvantaged customers may face (people with disabilities, pregnant woman, older people, customers with injuries) while entering and using HORECA services;
- Negotiation and mediation skills during communication with clients with disabilities;
- Social, civic and interpersonal competences related to the social inclusion of disadvantaged members of the community.
Open-mindedness towards new initiatives and ways to support the social inclusion of disadvantaged clients
Target groups
- Hotels, restaurants, catering (CORE focus)
- Touristic open spaces
- Museums and cultural places
- as LEARNERS: Youth (aged 15-29)
- as TRAINERS: Youth workers, youth trainers, in-house trainers
Outcomes
- Mobile application for provision of accessible and reliable services to clients with disabilities in HORECA sector
- Disability understanding guide for youth
- Structured guidelines on provision of accessible and reliable services to clients with disabilities
- Handbook for in-house youth workers on conducting supervision of the non-formal learning process with summer working youth employees